After-sales / mobile · 2017 — 2021
Andalanku
Customer after-sales app for credit value, payment letters, rewards, and service features.
At a glance
ClientPT Andalan Finance Indonesia
RoleIT Project Analyst
OutcomeAfter-sales
After-sales / mobile / 2017 — 2021
After-sales
IT Project AnalystPT Andalan Finance Indonesia
The challenge
Customers needed a simpler way to access after-sales information and services without contacting a branch for every request. The product also had to fit the rules and data already held by the core financing system.
The approach
I defined in-app features, business rules, and integration needs; coordinated SIT and user training; and supported UAT with the operations team. The requirements were written around the customer journey rather than the internal org chart.
The outcome
A digital after-sales channel that gave customers more control and reduced manual touchpoints for routine requests.